At CANTIKLAGI SDN. BHD., we are committed to ensuring our customers are satisfied with their purchases. We understand that buying pre-owned fashion and collectible items online may raise questions or concerns, and we want to make the process as smooth and reassuring as possible.
Please read this policy carefully before making a purchase.
1. Eligibility for Returns and Refunds
You have 30 calendar days from the date you receive your item(s) to request a return and refund. To be eligible for a return:
- The item must be in the same condition that you received it — unworn, unwashed, and unused.
- The item must include all original tags (if any) and packaging materials.
- Proof of purchase (e.g., order confirmation email or receipt) must be provided.
Note: Due to the nature of our business selling pre-owned and unique items, we may be unable to offer exact exchanges.
2. How to Initiate a Return
To start a return, please contact us at cantiklagi@outlook.com with the following information:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return (optional but helpful)
We will respond within 2–3 working days with further instructions.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original method of payment within 7–14 business days.
- You will receive an email confirmation once the refund has been initiated.
4. Cancellation Policy
We accept order cancellations within 12 hours of purchase. If you wish to cancel your order, please email us immediately at cantiklagi@outlook.com with your order number.
- Cancellations requested after 12 hours will not be accepted as the order may already be processed or shipped.
5. Important Notes
- Items that show signs of wear, use, washing, or damage after delivery are not eligible for return or refund.
- We do not provide cash refunds for purchases made through store credit or promotional vouchers.
- Since most of our items are one-of-a-kind, replacements are not guaranteed and will be based on current stock availability.
Need Help?
For any return, refund, or cancellation inquiries, feel free to contact our team at:
📧 Email: cantiklagi@outlook.com
🏢 Address: NO.57, TINGKAT SATU, JALAN TASIK INDAH 1/4, TAMAN TASIK INDAH, 86000 KLUANG, JOHOR
We are here to help ensure your shopping experience is smooth and worry-free.